Stay calm in the event of breakdown...

VINCI Autoroutes simplifies repair and assistance services, and provides support for you along the way.

  • Our teams are available and look after you 24 hours a day, 7 days a week ;
  • VINCI Autoroutes is committed to assisting you within 30 minutes after your report (for light vehicles and within 60 minutes for heavy goods vehicles) ;
  • Assistance service providers are approved by VINCI Autoroutes and the government ;
  • They are specifically trained for these interventions ;
  • The rates charged are regulated (by ministerial decree) for vehicles with a total weight (including load) of less than 3.5 tonnes. Download rates here.
    For vehicles exceeding 3.5 tonnes, prices are freely established but must be presented and explained ;
  • Depending on your insurance, these fees may be covered by your service! Check with your insurer.

Broken down? Follow our advices !

Ensuring your own safety

Park your vehicule on a traffic island or on the
emergency stop strip
Turn on your hazard lights
Put on a yellow vest
Stand behind the guardrails
Move away from traffic lanes
 

Contacting VINCI Autoroutes

Call 3605 (toll free)
Or go to an orange terminal located every 2 km

VINCI Autoroutes contacts your assistance service

The authorized provider will appear within 30 minutes.
A confirmation SMS is sent to you to track the arrival of the assistance provider.